Webinar Details - September 20th :: 11am PST / 2pm EST
Great customer experience is about making things effortless, more convenient and more engaging for customers - as well as for employees, vendors and strategic partners. The future success of the customer experience will depend on organizations empowering their service professionals to resolve customer issues painlessly, seamlessly and efficiently, with the end goal of creating loyal customer advocates.
In the third edition of The Nordstrom Way (available starting September 20th) co-author Robert Spector outlines nine values that every service culture should consider in order to deliver a great customer experience. In the book, Robert illustrates and explains the Nordstrom approach and makes new assessments of the future of customer service in our omnichannel world.
In this one-hour webinar, Robert Spector and Solvvy CEO Mahesh Ram will explore 3 of those values and the impact they will make on the future customer experience – Trust, Innovation & Adaptation, Loyalty.
Together on this webinar they will explore how organizations can:
- Enhance the customer experience in a meaningful way with a values-driven approach
- Develop customer loyalty through effortless customer experience
- Increase revenue with improved customer service
Reserve your seat today!
Can’t attend the webinar, but still interested in the topic? We’ve got you covered! Register and we will send you the replay afterwards so you can enjoy on your own time!
The Nordstrom Way
Robert Spector is co-author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. Since 1995, Spector has been a professional speaker to a vast array of associations in 25 countries. He is co-founder of RSi, a company that helps organizations create a values-based culture.
Mahesh Ram is the founding CEO at Solvvy, an intelligent self-service platform for customer service. Mahesh is a serial entrepreneur, most recently serving as CEO of GlobalEnglish Corporation (acquired by Pearson PLC in 2012), and previously held senior management roles, including CTO, at ThomsonReuters and WoltersKluwer. He holds a BS from the University of Pennsylvania.